returns policy
1.1 This Returns Policy regulates the conditions and circumstances in which Dermalogica Products (“Products”) purchased by consumers (“You/Your”) on-line from www.dermalogica.co.za/en-na or in a Dermalogica, a division of UPD South Africa (Pty) Ltd (“Dermalogica”) for return and refund.
1.2. You are not entitled to any refund, repair or replacement save to the extent that it is expressly provided for in terms of this Returns Policy.
1.3. Please note that You may not return a Product to the courier company and no amounts standing to the credit of Your on-line account, will be paid out in cash.
2.1. If You are unsatisfied with Your purchase after receiving the Product, You may return it to Dermalogica within 14 days from date of purchase, without reason or penalty, in order to obtain a refund of the full purchase price, provided that:
2.1.1. subject to clause 2.2, the Products are in their original purchased condition and packaging without the seal (where applicable) having been broken in any way;
2.1.2. the Dermalogica on-line order number is provided; failing which no refund will be given.
2.2. Products which cause a sensitive or allergic reaction may be returned, provided that You provide Dermalogica with a written explanation and photographs of the sensitive or allergic reaction.
2.3. You may not return complimentary Products, gifts and/or samples.
3.1. You can return defective or damaged Products for a replacement or refund, within 6 months of the date of purchase in the case of a Store purchase or date of delivery for on-line purchases, provided that You provide Your proof of purchase.
3.2. Products will not be regarded as damaged or defective where You caused the damage or the fault in the Products results from normal wear and tear, negligence or damage arising from misuse and/or improper or inadequate care of the Products and/or where the items have been altered and/or dealt with or used contrary to the manufacturer’s instructions.
3.3. Once Your return has been approved by Dermalogica, the Dermalogica courier will collect the defective Products from You, the costs of which will be borne by Dermalogica.
4.1. Where applicable, Dermalogica will refund You the purchase price, which You paid for the returned Products via the applicable payment gateway into the credit or debit card which You used to pay for Your purchase.
4.2. Original invoiced delivery charges will not be refunded by Dermalogica to You.
5.1. If you purchased the Product, which you want to return in terms of these terms and conditions please complete the “product return form” which can be accessed at https://www.dermalogica.co.za/product-returns/ or contact us at any of the contact details which can be found on our website, www.dermalogica.co.za/en-na.
